Question 1

What services does Taqweed offer?

Accepted Answer

Taqweed is a full-service digital agency offering: UX/UI design, brand identity, website and e-commerce development (WordPress, WooCommerce, Salla, Zid), custom web and mobile app development, and post-launch technical support.

Question 2

Who is Taqweed and where are you based?

Accepted Answer

Taqweed is a full-service digital agency built to serve emerging and mid-market brands across the Gulf. We operate from Cairo and serve clients in Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman through specialized design, development, and digital marketing teams.

Question 3

Why choose Taqweed over a Gulf-based agency?

Accepted Answer

Competitive pricing vs Gulf rates, teams specialized in Gulf platforms (Salla, Zid, Mada, Tabby, Tamara), ZATCA expertise, smooth Arabic communication, and a transparent 7-stage methodology. You get production quality, execution speed, and reasonable rates — without compromise.

Question 4

Do you work with large enterprises or only startups?

Accepted Answer

Both. We offer flexible packages for startups with mid-range budgets and custom enterprise solutions for organizations needing complex integrations and internal systems. Over 25 completed projects across 8 industries — both B2C and B2B.

Question 5

Can I see your portfolio?

Accepted Answer

Yes — browse our work in the "Our Work" section, or request a detailed portfolio deck via team@taqweed.com. We share case studies covering e-commerce stores, brand identities, custom web apps, and SaaS platforms across multiple industries.

Question 6

Which industries do you serve most?

Accepted Answer

E-commerce (fashion, electronics, retail), F&B and cafés, logistics, education and academies, health clinics, real estate, startup SaaS, and professional services. We have hands-on experience matching each sector's requirements to fitting technical and design solutions.

Question 7

Do you work with clients outside Saudi Arabia?

Accepted Answer

Yes. We regularly partner with companies across the UAE, Kuwait, Qatar, Bahrain, Oman, and Egypt, plus occasional clients from Jordan, Turkey, and the UK. We communicate via Zoom, WhatsApp, and Slack on flexible schedules that fit any time zone, and support contracts and invoices in multiple currencies.

Question 8

What's the difference between Taqweed and a freelancer?

Accepted Answer

Taqweed is a full team: project manager, UI/UX designer, brand designer, front-end dev, back-end dev, and QA. Work doesn't stall on one person's vacation, you avoid bottlenecks, and you don't lose your files if a freelancer stops responding. We guarantee service continuity post-launch.

Question 9

Do you offer a free consultation before starting?

Accepted Answer

Yes — the first consultation is completely free with no obligation. It runs 30-60 minutes via Zoom, where we discuss your idea, business goals, approximate budget, and offer initial recommendations and a roadmap. Book via the "Book a free consultation" button on the site.

Question 10

Do I need technical experience to work with you?

Accepted Answer

Not at all. We handle the technical side fully. Your role is to share your business vision, site/app goals, and visual preferences. We turn that into a ready technical solution and provide hands-on admin-panel training after delivery for easy content management.

Question 11

What is UI/UX design?

Accepted Answer

UX is user experience engineering: how users navigate your site, where they find what they need, and why they convert or leave. UI is the visual interface: colors, fonts, spacing, and details. We deliver both for an attractive, usable, conversion-focused site.

Question 12

What does brand identity service include?

Accepted Answer

A full identity includes: logo in all formats (RGB/CMYK/PMS), color system, Arabic and English typography, custom icons, visual patterns, business card/packaging/uniform applications, and a complete interactive PDF brand book to share with internal and external teams.

Question 13

Do you build WordPress websites?

Accepted Answer

Yes — WordPress is one of our specialties. We deliver custom themes built from scratch (no off-the-shelf themes), WooCommerce integration for stores, speed and security optimization, and advanced anti-hacking protection. Admin panel in Arabic and easy to manage yourself.

Question 14

Do you build mobile apps (iOS/Android)?

Accepted Answer

Yes. We build Native apps in Swift and Kotlin for top performance, or Hybrid apps in React Native and Flutter for time/budget efficiency. We include UX/UI design, development, performance testing, App Store and Google Play publishing, and post-launch support — end to end.

Question 15

Do you offer SEO and Google ranking services?

Accepted Answer

Yes — technical and content SEO. We deliver clean URL structure, full Schema markup (Organization, Product, FAQ), Core Web Vitals optimization, sitemap.xml, Google Search Console wiring, and Gulf-market-targeted keyword research. Monthly performance and ranking reports.

Question 16

Do you offer Arabic content writing for websites?

Accepted Answer

Yes. Writers specialized in marketing and technical content in Gulf-aimed Modern Standard Arabic, with attention to linguistic and cultural nuances. We cover site pages, product descriptions, blog articles, SEO content optimization, and consistent brand tone across all platforms.

Question 17

Can you redesign my old website?

Accepted Answer

Absolutely. We perform a full audit of your current site, identify weaknesses in design, performance, and UX, and propose a redesign plan that preserves existing SEO and legacy URLs — with safe data and content migration, without losing your Google rankings.

Question 18

Do you implement modern AI-SEO principles?

Accepted Answer

Yes. We structure sites to be cited by ChatGPT, Perplexity, and Google AI Overviews: full Schema.org JSON-LD, direct 30-60-word answers, robots.txt allowing GPTBot and ClaudeBot, updated sitemaps, and logical H1-H6 hierarchy. We track AI citations monthly and deliver performance reports.

Question 19

Are your websites fully mobile and tablet responsive?

Accepted Answer

Yes, without exception. We apply a mobile-first approach in every design since over 80% of Gulf visitors browse on mobile. We test on dozens of device sizes (iPhone, Samsung, Huawei, Xiaomi, iPad) and browsers (Safari, Chrome, Edge) before launch.

Question 20

Do you work in English as well?

Accepted Answer

Yes. We deliver bilingual content, sites, and brand systems (Arabic + English) with full RTL/LTR support, proper font handling, and CMS locale separation. We have experience setting up hreflang tags and proper SEO for both languages.

Question 21

How much does a corporate website in Saudi Arabia cost?

Accepted Answer

Cost depends on project type and scope: simple landing site, corporate site, or e-commerce/custom platform. Send us your project details and we'll respond within 48 hours with a detailed quote and clear execution phases. First consultation free, no obligation.

Question 22

How much does a professional Salla store cost?

Accepted Answer

A Salla store with custom theme starts at 8,000 SAR for a basic setup and reaches 25,000+ SAR for stores with advanced features (multi-courier integrations, loyalty systems, custom apps, unique design). Every quote follows a 1-hour requirements session for accurate scoping.

Question 23

How much does a full brand identity cost?

Accepted Answer

Full brand identity starts at 9,000 SAR and includes: brand discovery, 3 creative directions, final logo in all formats, color and typography system, key applications (business card, packaging, uniform), and a full interactive PDF brand book. Takes 3-5 weeks.

Question 24

How much does a mobile app cost?

Accepted Answer

A mobile app (iOS + Android) starts at 60,000 SAR for a mid-tier hybrid build (React Native/Flutter), and 120,000+ SAR for native apps with advanced features and complex integrations. Cost covers design, development, testing, and publishing to both stores.

Question 25

How long does a project take?

Accepted Answer

Landing site: 2-4 weeks. E-commerce store: 4-8 weeks. Custom web or mobile app: 8-16 weeks based on complexity. Our 7-stage methodology gives you a clear timeline from day one with defined review checkpoints at each stage.

Question 26

Do you provide written quotes before starting?

Accepted Answer

Always. After the requirements session, we send a detailed quote covering: itemized scope, timeline, payments, deliverables per phase, assumptions, and out-of-scope items. We don't start any work until you sign the quote.

Question 27

What payment methods do you accept?

Accepted Answer

International bank transfers, Visa/Mastercard via Stripe, PayPal for international clients, local transfers in Egypt and Saudi Arabia, and USD/EUR/SAR/EGP currencies. Projects are split into milestone-based payments: 30% upfront, 40% mid-project, 30% after delivery.

Question 28

Do you offer monthly packages?

Accepted Answer

Yes. Post-launch monthly packages start at 1,500 SAR/month and include: security updates, daily backups, uptime monitoring, bug fixes, and limited content edits. Larger packages are available for higher-volume teams. Subscription length is flexible with no long-term commitment.

Question 29

Do you build professional Salla stores?

Accepted Answer

Yes — we specialize in designing and developing Salla stores. We deliver full theme customization, Gulf payment-gateway integration, inventory management, shipping integration, professional category and product page design, and load-speed optimization for measurably higher conversion rates.

Question 30

Do you build Zid stores?

Accepted Answer

Yes — we deliver Zid stores with the same standard of professionalism. We help choose Salla or Zid based on your need: Zid is great for mid-sized stores with flexible features, while Salla is strong for growing Saudi stores with a larger merchant community. Free consultation to pick the best fit.

Question 31

What's the difference between Salla and Zid, and which fits me?

Accepted Answer

Salla has a larger merchant base and broader integrations with external apps, while Zid offers a simpler admin and lower starter pricing. For fashion and mid-sized stores, Salla is usually better; for niche or small-volume products, Zid may fit better. We help you choose in the free consultation.

Question 32

Do you build WooCommerce stores instead of Salla/Zid?

Accepted Answer

Yes. WooCommerce on WordPress fits clients who want full ownership without monthly fees, open code/design control, and unlimited integrations. We choose WooCommerce when complex customizations, custom ERP integrations, or requirements not natively supported by Salla/Zid are needed.

Question 33

Do you integrate with Mada, Tabby, and Tamara payment gateways?

Accepted Answer

Yes — full Gulf payment gateway integrations: Mada, STC Pay, Apple Pay, Tabby, Tamara, HyperPay, PayTabs, Moyasar. We guarantee a smooth mobile checkout, high success rate (>95%), and post-launch technical verification with each gateway for stability.

Question 34

Do you integrate the store with Saudi/Gulf shipping companies?

Accepted Answer

Yes. We deliver direct integrations with: SMSA Express, Aramex, DHL, Naqel, iMile, and local couriers. We link the shipping account to the store, auto-print waybills with orders, and show real-time shipping prices at checkout based on location and weight.

Question 35

Do you provide ZATCA-compliant tax invoicing?

Accepted Answer

Yes. All our stores support ZATCA-compliant tax invoicing (Phase 1 and 2), QR Code, Fatoora platform API integration, invoice export in XML/PDF, and 6-year invoice archiving as required by Saudi regulations.

Question 36

Do you help migrate a store from one platform to another?

Accepted Answer

Yes. We handle full migration from Shopify, WooCommerce, or Magento to Salla/Zid, or vice versa. We move products, categories, customers, orders, and reviews, while preserving legacy SEO via proper 301 redirects so you don't lose your Google rankings.

Question 37

What's the difference between WordPress and custom development?

Accepted Answer

WordPress fits corporate sites, blogs, and small-to-medium e-commerce — faster to build and lower cost. Custom development fits platforms and apps with complex requirements, special integrations, and high performance — more flexible and longer-lived. We recommend the best fit in the free consultation.

Question 38

Do you use modern technologies (Next.js / React)?

Accepted Answer

Yes. We use Next.js and React for modern front-ends, Node.js, Python, and PHP for back-ends as needed, MongoDB, PostgreSQL, and MySQL for databases, Docker for deployment, and Vercel/AWS/Hetzner for hosting. We pick the stack based on project needs, not trends.

Question 39

Do I get an admin panel to manage content myself?

Accepted Answer

Yes. Every site we deliver comes with a simple, powerful admin panel that lets you add products, edit text, publish articles, upload images, and manage orders without any technical involvement from us. We provide visual training and Arabic tutorial videos for ease of use.

Question 40

Do you integrate with CRM and ERP systems?

Accepted Answer

Yes. We integrate with HubSpot, Salesforce, Zoho, Odoo, SAP Business One, and custom ERPs via REST APIs or webhooks. This enables auto-sync of customers, invoices, inventory, and accounting between your site/store and your internal system — no duplicate data entry.

Question 41

Are your sites secure and SSL-enabled?

Accepted Answer

Yes. Every site ships with an SSL certificate (Let's Encrypt or paid), protection against SQL Injection, XSS, and CSRF, regular security updates, a hosting-level firewall, and Cloudflare DDoS protection. We follow OWASP best practices in every line of code.

Question 42

Do you sign an NDA before starting?

Accepted Answer

Yes — we sign an NDA before starting any project to protect your ideas and data. We also sign a formal services agreement covering scope, timeline, payments, IP ownership, and dispute resolution. All terms are negotiable to fit your needs.

Question 43

How do I know my project and data are safe with you?

Accepted Answer

We sign a formal NDA, use isolated dev environments per project, encrypt sensitive data, and follow OWASP best practices for code security. All design files and code become fully yours after final delivery and full payment.

Question 44

Do I own the design and code files after delivery?

Accepted Answer

Yes, fully. After final payment you receive: design files (Figma + multi-format exports), all source code on GitHub, domain and hosting in your name, the database, and a full backup. No lock-in — you can move the project to any other provider or team freely.

Question 45

Is there support after project handover?

Accepted Answer

Yes. We offer monthly support packages covering security updates, automated backups, performance monitoring, bug fixes, and ongoing improvements. Plus a free 60-day post-delivery warranty to fix any bugs at no extra cost, and a direct support channel via email and WhatsApp.

Question 46

How does a project start with Taqweed?

Accepted Answer

We start with an interactive Smart Brief at https://brief.taqweed.com — it takes 15 minutes, collects your requirements, approximate budget, and goals. We respond within 48 hours with a detailed quote and project plan. First consultation is free, no obligation.

Question 47

Can I track my project's progress in real time?

Accepted Answer

Yes. Every client gets a live Project Tasks Tracker showing every task, its status (in-progress / done / in review), expected date, and owner. Weekly review meeting via Zoom with a written report for each of the seven Taqweed stages.

Question 48

What does the monthly support package include?

Accepted Answer

Includes security updates, daily backups, 24/7 uptime monitoring, bug fixes, limited content edits (up to 5 hours/month), monthly performance reports, and email/WhatsApp support during business hours. Larger packages are available for complex projects.

Question 49

Is there a warranty after delivery?

Accepted Answer

Yes. We offer a 60-day post-delivery warranty to fix any bugs or code issues completely free. The warranty covers technical errors, compatibility issues, and performance bugs. Excluded: new edits, client-added content, or third-party server issues.

Question 50

Do you offer regular backups?

Accepted Answer

Yes in every support package. Daily automated database and file backups stored on a separate server and cloud storage (AWS S3 or Backblaze), retaining the last 30 days. Any backup can be restored in under 2 hours when needed.

Question 51

Do you provide cloud hosting?

Accepted Answer

Yes. We provide managed hosting on Vercel, AWS, Hetzner, and DigitalOcean as the project needs. We handle initial setup, daily backups, uptime monitoring, performance tuning, and CDN protection. The monthly package bundles hosting, maintenance, and support together.

Question 52

Do you provide training on managing the site?

Accepted Answer

Yes. At final delivery you receive: 1-2 visual training sessions on Zoom (45-60 minutes each), video recordings for future reference, an Arabic PDF guide of essential steps, and a 14-day support checklist after sessions. Training is geared to non-technical staff in plain language.